I was pretty impressed by this article I read today about a customer who provided some feedback on their coffee mug to the company that produces it and got an awesome email from the engineer who designed the mug.
This is pretty great. I've bought a ton of coffee mugs that had some sort of problem and I've never thought to actually try and email the company like that - usually because I don't think there's a very good chance I would even get a response. It's great to see a company going above and beyond like this.
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